1 |
3 |
xianfeng |
====================================================================
|
2 |
|
|
= Adaptec Ultra320 Family Manager Set =
|
3 |
|
|
= =
|
4 |
|
|
= README for =
|
5 |
|
|
= The Linux Operating System =
|
6 |
|
|
====================================================================
|
7 |
|
|
|
8 |
|
|
The following information is available in this file:
|
9 |
|
|
|
10 |
|
|
1. Supported Hardware
|
11 |
|
|
2. Version History
|
12 |
|
|
3. Command Line Options
|
13 |
|
|
4. Additional Notes
|
14 |
|
|
5. Contacting Adaptec
|
15 |
|
|
|
16 |
|
|
|
17 |
|
|
1. Supported Hardware
|
18 |
|
|
|
19 |
|
|
The following Adaptec SCSI Host Adapters are supported by this
|
20 |
|
|
driver set.
|
21 |
|
|
|
22 |
|
|
Ultra320 ASIC Description
|
23 |
|
|
----------------------------------------------------------------
|
24 |
|
|
AIC-7901A Single Channel 64-bit PCI-X 133MHz to
|
25 |
|
|
Ultra320 SCSI ASIC
|
26 |
|
|
AIC-7901B Single Channel 64-bit PCI-X 133MHz to
|
27 |
|
|
Ultra320 SCSI ASIC with Retained Training
|
28 |
|
|
AIC-7902A4 Dual Channel 64-bit PCI-X 133MHz to
|
29 |
|
|
Ultra320 SCSI ASIC
|
30 |
|
|
AIC-7902B Dual Channel 64-bit PCI-X 133MHz to
|
31 |
|
|
Ultra320 SCSI ASIC with Retained Training
|
32 |
|
|
|
33 |
|
|
Ultra320 Adapters Description ASIC
|
34 |
|
|
--------------------------------------------------------------------------
|
35 |
|
|
Adaptec SCSI Card 39320 Dual Channel 64-bit PCI-X 133MHz to 7902A4/7902B
|
36 |
|
|
Ultra320 SCSI Card (one external
|
37 |
|
|
68-pin, two internal 68-pin)
|
38 |
|
|
Adaptec SCSI Card 39320A Dual Channel 64-bit PCI-X 133MHz to 7902B
|
39 |
|
|
Ultra320 SCSI Card (one external
|
40 |
|
|
68-pin, two internal 68-pin)
|
41 |
|
|
Adaptec SCSI Card 39320D Dual Channel 64-bit PCI-X 133MHz to 7902A4
|
42 |
|
|
Ultra320 SCSI Card (two external VHDC
|
43 |
|
|
and one internal 68-pin)
|
44 |
|
|
Adaptec SCSI Card 39320D Dual Channel 64-bit PCI-X 133MHz to 7902A4
|
45 |
|
|
Ultra320 SCSI Card (two external VHDC
|
46 |
|
|
and one internal 68-pin) based on the
|
47 |
|
|
AIC-7902B ASIC
|
48 |
|
|
Adaptec SCSI Card 29320 Single Channel 64-bit PCI-X 133MHz to 7901A
|
49 |
|
|
Ultra320 SCSI Card (one external
|
50 |
|
|
68-pin, two internal 68-pin, one
|
51 |
|
|
internal 50-pin)
|
52 |
|
|
Adaptec SCSI Card 29320A Single Channel 64-bit PCI-X 133MHz to 7901B
|
53 |
|
|
Ultra320 SCSI Card (one external
|
54 |
|
|
68-pin, two internal 68-pin, one
|
55 |
|
|
internal 50-pin)
|
56 |
|
|
Adaptec SCSI Card 29320LP Single Channel 64-bit Low Profile 7901A
|
57 |
|
|
PCI-X 133MHz to Ultra320 SCSI Card
|
58 |
|
|
(One external VHDC, one internal
|
59 |
|
|
68-pin)
|
60 |
|
|
Adaptec SCSI Card 29320ALP Single Channel 64-bit Low Profile 7901B
|
61 |
|
|
PCI-X 133MHz to Ultra320 SCSI Card
|
62 |
|
|
(One external VHDC, one internal
|
63 |
|
|
68-pin)
|
64 |
|
|
2. Version History
|
65 |
|
|
|
66 |
|
|
3.0 (December 1st, 2005)
|
67 |
|
|
- Updated driver to use SCSI transport class infrastructure
|
68 |
|
|
- Upported sequencer and core fixes from adaptec released
|
69 |
|
|
version 2.0.15 of the driver.
|
70 |
|
|
|
71 |
|
|
1.3.11 (July 11, 2003)
|
72 |
|
|
- Fix several deadlock issues.
|
73 |
|
|
- Add 29320ALP and 39320B Id's.
|
74 |
|
|
|
75 |
|
|
1.3.10 (June 3rd, 2003)
|
76 |
|
|
- Align the SCB_TAG field on a 16byte boundary. This avoids
|
77 |
|
|
SCB corruption on some PCI-33 busses.
|
78 |
|
|
- Correct non-zero luns on Rev B. hardware.
|
79 |
|
|
- Update for change in 2.5.X SCSI proc FS interface.
|
80 |
|
|
- When negotiation async via an 8bit WDTR message, send
|
81 |
|
|
an SDTR with an offset of 0 to be sure the target
|
82 |
|
|
knows we are async. This works around a firmware defect
|
83 |
|
|
in the Quantum Atlas 10K.
|
84 |
|
|
- Implement controller suspend and resume.
|
85 |
|
|
- Clear PCI error state during driver attach so that we
|
86 |
|
|
don't disable memory mapped I/O due to a stray write
|
87 |
|
|
by some other driver probe that occurred before we
|
88 |
|
|
claimed the controller.
|
89 |
|
|
|
90 |
|
|
1.3.9 (May 22nd, 2003)
|
91 |
|
|
- Fix compiler errors.
|
92 |
|
|
- Remove S/G splitting for segments that cross a 4GB boundary.
|
93 |
|
|
This is guaranteed not to happen in Linux.
|
94 |
|
|
- Add support for scsi_report_device_reset() found in
|
95 |
|
|
2.5.X kernels.
|
96 |
|
|
- Add 7901B support.
|
97 |
|
|
- Simplify handling of the packetized lun Rev A workaround.
|
98 |
|
|
- Correct and simplify handling of the ignore wide residue
|
99 |
|
|
message. The previous code would fail to report a residual
|
100 |
|
|
if the transaction data length was even and we received
|
101 |
|
|
an IWR message.
|
102 |
|
|
|
103 |
|
|
1.3.8 (April 29th, 2003)
|
104 |
|
|
- Fix types accessed via the command line interface code.
|
105 |
|
|
- Perform a few firmware optimizations.
|
106 |
|
|
- Fix "Unexpected PKT busfree" errors.
|
107 |
|
|
- Use a sequencer interrupt to notify the host of
|
108 |
|
|
commands with bad status. We defer the notification
|
109 |
|
|
until there are no outstanding selections to ensure
|
110 |
|
|
that the host is interrupted for as short a time as
|
111 |
|
|
possible.
|
112 |
|
|
- Remove pre-2.2.X support.
|
113 |
|
|
- Add support for new 2.5.X interrupt API.
|
114 |
|
|
- Correct big-endian architecture support.
|
115 |
|
|
|
116 |
|
|
1.3.7 (April 16th, 2003)
|
117 |
|
|
- Use del_timer_sync() to ensure that no timeouts
|
118 |
|
|
are pending during controller shutdown.
|
119 |
|
|
- For pre-2.5.X kernels, carefully adjust our segment
|
120 |
|
|
list size to avoid SCSI malloc pool fragmentation.
|
121 |
|
|
- Cleanup channel display in our /proc output.
|
122 |
|
|
- Workaround duplicate device entries in the mid-layer
|
123 |
|
|
device list during add-single-device.
|
124 |
|
|
|
125 |
|
|
1.3.6 (March 28th, 2003)
|
126 |
|
|
- Correct a double free in the Domain Validation code.
|
127 |
|
|
- Correct a reference to free'ed memory during controller
|
128 |
|
|
shutdown.
|
129 |
|
|
- Reset the bus on an SE->LVD change. This is required
|
130 |
|
|
to reset our transceivers.
|
131 |
|
|
|
132 |
|
|
1.3.5 (March 24th, 2003)
|
133 |
|
|
- Fix a few register window mode bugs.
|
134 |
|
|
- Include read streaming in the PPR flags we display in
|
135 |
|
|
diagnostics as well as /proc.
|
136 |
|
|
- Add PCI hot plug support for 2.5.X kernels.
|
137 |
|
|
- Correct default precompensation value for RevA hardware.
|
138 |
|
|
- Fix Domain Validation thread shutdown.
|
139 |
|
|
- Add a firmware workaround to make the LED blink
|
140 |
|
|
brighter during packetized operations on the H2A4.
|
141 |
|
|
- Correct /proc display of user read streaming settings.
|
142 |
|
|
- Simplify driver locking by releasing the io_request_lock
|
143 |
|
|
upon driver entry from the mid-layer.
|
144 |
|
|
- Cleanup command line parsing and move much of this code
|
145 |
|
|
to aiclib.
|
146 |
|
|
|
147 |
|
|
1.3.4 (February 28th, 2003)
|
148 |
|
|
- Correct a race condition in our error recovery handler.
|
149 |
|
|
- Allow Test Unit Ready commands to take a full 5 seconds
|
150 |
|
|
during Domain Validation.
|
151 |
|
|
|
152 |
|
|
1.3.2 (February 19th, 2003)
|
153 |
|
|
- Correct a Rev B. regression due to the GEM318
|
154 |
|
|
compatibility fix included in 1.3.1.
|
155 |
|
|
|
156 |
|
|
1.3.1 (February 11th, 2003)
|
157 |
|
|
- Add support for the 39320A.
|
158 |
|
|
- Improve recovery for certain PCI-X errors.
|
159 |
|
|
- Fix handling of LQ/DATA/LQ/DATA for the
|
160 |
|
|
same write transaction that can occur without
|
161 |
|
|
interveining training.
|
162 |
|
|
- Correct compatibility issues with the GEM318
|
163 |
|
|
enclosure services device.
|
164 |
|
|
- Correct data corruption issue that occurred under
|
165 |
|
|
high tag depth write loads.
|
166 |
|
|
- Adapt to a change in the 2.5.X daemonize() API.
|
167 |
|
|
- Correct a "Missing case in ahd_handle_scsiint" panic.
|
168 |
|
|
|
169 |
|
|
1.3.0 (January 21st, 2003)
|
170 |
|
|
- Full regression testing for all U320 products completed.
|
171 |
|
|
- Added abort and target/lun reset error recovery handler and
|
172 |
|
|
interrupt coalescing.
|
173 |
|
|
|
174 |
|
|
1.2.0 (November 14th, 2002)
|
175 |
|
|
- Added support for Domain Validation
|
176 |
|
|
- Add support for the Hewlett-Packard version of the 39320D
|
177 |
|
|
and AIC-7902 adapters.
|
178 |
|
|
Support for previous adapters has not been fully tested and should
|
179 |
|
|
only be used at the customer's own risk.
|
180 |
|
|
|
181 |
|
|
1.1.1 (September 24th, 2002)
|
182 |
|
|
- Added support for the Linux 2.5.X kernel series
|
183 |
|
|
|
184 |
|
|
1.1.0 (September 17th, 2002)
|
185 |
|
|
- Added support for four additional SCSI products:
|
186 |
|
|
ASC-39320, ASC-29320, ASC-29320LP, AIC-7901.
|
187 |
|
|
|
188 |
|
|
1.0.0 (May 30th, 2002)
|
189 |
|
|
- Initial driver release.
|
190 |
|
|
|
191 |
|
|
2.1. Software/Hardware Features
|
192 |
|
|
- Support for the SPI-4 "Ultra320" standard:
|
193 |
|
|
- 320MB/s transfer rates
|
194 |
|
|
- Packetized SCSI Protocol at 160MB/s and 320MB/s
|
195 |
|
|
- Quick Arbitration Selection (QAS)
|
196 |
|
|
- Retained Training Information (Rev B. ASIC only)
|
197 |
|
|
- Interrupt Coalessing
|
198 |
|
|
- Initiator Mode (target mode not currently
|
199 |
|
|
supported)
|
200 |
|
|
- Support for the PCI-X standard up to 133MHz
|
201 |
|
|
- Support for the PCI v2.2 standard
|
202 |
|
|
- Domain Validation
|
203 |
|
|
|
204 |
|
|
2.2. Operating System Support:
|
205 |
|
|
- Redhat Linux 7.2, 7.3, 8.0, Advanced Server 2.1
|
206 |
|
|
- SuSE Linux 7.3, 8.0, 8.1, Enterprise Server 7
|
207 |
|
|
- only Intel and AMD x86 supported at this time
|
208 |
|
|
- >4GB memory configurations supported.
|
209 |
|
|
|
210 |
|
|
Refer to the User's Guide for more details on this.
|
211 |
|
|
|
212 |
|
|
3. Command Line Options
|
213 |
|
|
|
214 |
|
|
WARNING: ALTERING OR ADDING THESE DRIVER PARAMETERS
|
215 |
|
|
INCORRECTLY CAN RENDER YOUR SYSTEM INOPERABLE.
|
216 |
|
|
USE THEM WITH CAUTION.
|
217 |
|
|
|
218 |
|
|
Edit the file "modprobe.conf" in the directory /etc and add/edit a
|
219 |
|
|
line containing 'options aic79xx aic79xx=[command[,command...]]' where
|
220 |
|
|
'command' is one or more of the following:
|
221 |
|
|
-----------------------------------------------------------------
|
222 |
|
|
Option: verbose
|
223 |
|
|
Definition: enable additional informative messages during
|
224 |
|
|
driver operation.
|
225 |
|
|
Possible Values: This option is a flag
|
226 |
|
|
Default Value: disabled
|
227 |
|
|
-----------------------------------------------------------------
|
228 |
|
|
Option: debug:[value]
|
229 |
|
|
Definition: Enables various levels of debugging information
|
230 |
|
|
The bit definitions for the debugging mask can
|
231 |
|
|
be found in drivers/scsi/aic7xxx/aic79xx.h under
|
232 |
|
|
the "Debug" heading.
|
233 |
|
|
Possible Values: 0x0000 = no debugging, 0xffff = full debugging
|
234 |
|
|
Default Value: 0x0000
|
235 |
|
|
-----------------------------------------------------------------
|
236 |
|
|
Option: no_reset
|
237 |
|
|
Definition: Do not reset the bus during the initial probe
|
238 |
|
|
phase
|
239 |
|
|
Possible Values: This option is a flag
|
240 |
|
|
Default Value: disabled
|
241 |
|
|
-----------------------------------------------------------------
|
242 |
|
|
Option: extended
|
243 |
|
|
Definition: Force extended translation on the controller
|
244 |
|
|
Possible Values: This option is a flag
|
245 |
|
|
Default Value: disabled
|
246 |
|
|
-----------------------------------------------------------------
|
247 |
|
|
Option: periodic_otag
|
248 |
|
|
Definition: Send an ordered tag periodically to prevent
|
249 |
|
|
tag starvation. Needed for some older devices
|
250 |
|
|
Possible Values: This option is a flag
|
251 |
|
|
Default Value: disabled
|
252 |
|
|
-----------------------------------------------------------------
|
253 |
|
|
Option: reverse_scan
|
254 |
|
|
Definition: Probe the scsi bus in reverse order, starting
|
255 |
|
|
with target 15
|
256 |
|
|
Possible Values: This option is a flag
|
257 |
|
|
Default Value: disabled
|
258 |
|
|
-----------------------------------------------------------------
|
259 |
|
|
Option: global_tag_depth
|
260 |
|
|
Definition: Global tag depth for all targets on all busses.
|
261 |
|
|
This option sets the default tag depth which
|
262 |
|
|
may be selectively overridden vi the tag_info
|
263 |
|
|
option.
|
264 |
|
|
Possible Values: 1 - 253
|
265 |
|
|
Default Value: 32
|
266 |
|
|
-----------------------------------------------------------------
|
267 |
|
|
Option: tag_info:{{value[,value...]}[,{value[,value...]}...]}
|
268 |
|
|
Definition: Set the per-target tagged queue depth on a
|
269 |
|
|
per controller basis. Both controllers and targets
|
270 |
|
|
may be ommitted indicating that they should retain
|
271 |
|
|
the default tag depth.
|
272 |
|
|
Examples: tag_info:{{16,32,32,64,8,8,,32,32,32,32,32,32,32,32,32}
|
273 |
|
|
On Controller 0
|
274 |
|
|
specifies a tag depth of 16 for target 0
|
275 |
|
|
specifies a tag depth of 64 for target 3
|
276 |
|
|
specifies a tag depth of 8 for targets 4 and 5
|
277 |
|
|
leaves target 6 at the default
|
278 |
|
|
specifies a tag depth of 32 for targets 1,2,7-15
|
279 |
|
|
All other targets retain the default depth.
|
280 |
|
|
|
281 |
|
|
tag_info:{{},{32,,32}}
|
282 |
|
|
On Controller 1
|
283 |
|
|
specifies a tag depth of 32 for targets 0 and 2
|
284 |
|
|
All other targets retain the default depth.
|
285 |
|
|
|
286 |
|
|
Possible Values: 1 - 253
|
287 |
|
|
Default Value: 32
|
288 |
|
|
-----------------------------------------------------------------
|
289 |
|
|
Option: rd_strm: {rd_strm_bitmask[,rd_strm_bitmask...]}
|
290 |
|
|
Definition: Enable read streaming on a per target basis.
|
291 |
|
|
The rd_strm_bitmask is a 16 bit hex value in which
|
292 |
|
|
each bit represents a target. Setting the target's
|
293 |
|
|
bit to '1' enables read streaming for that
|
294 |
|
|
target. Controllers may be ommitted indicating that
|
295 |
|
|
they should retain the default read streaming setting.
|
296 |
|
|
Example: rd_strm:{0x0041}
|
297 |
|
|
On Controller 0
|
298 |
|
|
enables read streaming for targets 0 and 6.
|
299 |
|
|
disables read streaming for targets 1-5,7-15.
|
300 |
|
|
All other targets retain the default read
|
301 |
|
|
streaming setting.
|
302 |
|
|
Example: rd_strm:{0x0023,,0xFFFF}
|
303 |
|
|
On Controller 0
|
304 |
|
|
enables read streaming for targets 1,2, and 5.
|
305 |
|
|
disables read streaming for targets 3,4,6-15.
|
306 |
|
|
On Controller 2
|
307 |
|
|
enables read streaming for all targets.
|
308 |
|
|
All other targets retain the default read
|
309 |
|
|
streaming setting.
|
310 |
|
|
|
311 |
|
|
Possible Values: 0x0000 - 0xffff
|
312 |
|
|
Default Value: 0x0000
|
313 |
|
|
-----------------------------------------------------------------
|
314 |
|
|
Option: dv: {value[,value...]}
|
315 |
|
|
Definition: Set Domain Validation Policy on a per-controller basis.
|
316 |
|
|
Controllers may be ommitted indicating that
|
317 |
|
|
they should retain the default read streaming setting.
|
318 |
|
|
Example: dv:{-1,0,,1,1,0}
|
319 |
|
|
On Controller 0 leave DV at its default setting.
|
320 |
|
|
On Controller 1 disable DV.
|
321 |
|
|
Skip configuration on Controller 2.
|
322 |
|
|
On Controllers 3 and 4 enable DV.
|
323 |
|
|
On Controller 5 disable DV.
|
324 |
|
|
|
325 |
|
|
Possible Values: < 0 Use setting from serial EEPROM.
|
326 |
|
|
|
327 |
|
|
> 0 Enable DV
|
328 |
|
|
Default Value: DV Serial EEPROM configuration setting.
|
329 |
|
|
-----------------------------------------------------------------
|
330 |
|
|
Option: seltime:[value]
|
331 |
|
|
Definition: Specifies the selection timeout value
|
332 |
|
|
Possible Values: 0 = 256ms, 1 = 128ms, 2 = 64ms, 3 = 32ms
|
333 |
|
|
Default Value: 0
|
334 |
|
|
-----------------------------------------------------------------
|
335 |
|
|
|
336 |
|
|
*** The following three options should only be changed at ***
|
337 |
|
|
*** the direction of a technical support representative. ***
|
338 |
|
|
|
339 |
|
|
-----------------------------------------------------------------
|
340 |
|
|
Option: precomp: {value[,value...]}
|
341 |
|
|
Definition: Set IO Cell precompensation value on a per-controller
|
342 |
|
|
basis.
|
343 |
|
|
Controllers may be ommitted indicating that
|
344 |
|
|
they should retain the default precompensation setting.
|
345 |
|
|
Example: precomp:{0x1}
|
346 |
|
|
On Controller 0 set precompensation to 1.
|
347 |
|
|
Example: precomp:{1,,7}
|
348 |
|
|
On Controller 0 set precompensation to 1.
|
349 |
|
|
On Controller 2 set precompensation to 8.
|
350 |
|
|
|
351 |
|
|
Possible Values: 0 - 7
|
352 |
|
|
Default Value: Varies based on chip revision
|
353 |
|
|
-----------------------------------------------------------------
|
354 |
|
|
Option: slewrate: {value[,value...]}
|
355 |
|
|
Definition: Set IO Cell slew rate on a per-controller basis.
|
356 |
|
|
Controllers may be ommitted indicating that
|
357 |
|
|
they should retain the default slew rate setting.
|
358 |
|
|
Example: slewrate:{0x1}
|
359 |
|
|
On Controller 0 set slew rate to 1.
|
360 |
|
|
Example: slewrate :{1,,8}
|
361 |
|
|
On Controller 0 set slew rate to 1.
|
362 |
|
|
On Controller 2 set slew rate to 8.
|
363 |
|
|
|
364 |
|
|
Possible Values: 0 - 15
|
365 |
|
|
Default Value: Varies based on chip revision
|
366 |
|
|
-----------------------------------------------------------------
|
367 |
|
|
Option: amplitude: {value[,value...]}
|
368 |
|
|
Definition: Set IO Cell signal amplitude on a per-controller basis.
|
369 |
|
|
Controllers may be ommitted indicating that
|
370 |
|
|
they should retain the default read streaming setting.
|
371 |
|
|
Example: amplitude:{0x1}
|
372 |
|
|
On Controller 0 set amplitude to 1.
|
373 |
|
|
Example: amplitude :{1,,7}
|
374 |
|
|
On Controller 0 set amplitude to 1.
|
375 |
|
|
On Controller 2 set amplitude to 7.
|
376 |
|
|
|
377 |
|
|
Possible Values: 1 - 7
|
378 |
|
|
Default Value: Varies based on chip revision
|
379 |
|
|
-----------------------------------------------------------------
|
380 |
|
|
|
381 |
|
|
Example: 'options aic79xx aic79xx=verbose,rd_strm:{{0x0041}}'
|
382 |
|
|
enables verbose output in the driver and turns read streaming on
|
383 |
|
|
for targets 0 and 6 of Controller 0.
|
384 |
|
|
|
385 |
|
|
4. Additional Notes
|
386 |
|
|
|
387 |
|
|
4.1. Known/Unresolved or FYI Issues
|
388 |
|
|
|
389 |
|
|
* Under SuSE Linux Enterprise 7, the driver may fail to operate
|
390 |
|
|
correctly due to a problem with PCI interrupt routing in the
|
391 |
|
|
Linux kernel. Please contact SuSE for an updated Linux
|
392 |
|
|
kernel.
|
393 |
|
|
|
394 |
|
|
4.2. Third-Party Compatibility Issues
|
395 |
|
|
|
396 |
|
|
* Adaptec only supports Ultra320 hard drives running
|
397 |
|
|
the latest firmware available. Please check with
|
398 |
|
|
your hard drive manufacturer to ensure you have the
|
399 |
|
|
latest version.
|
400 |
|
|
|
401 |
|
|
4.3. Operating System or Technology Limitations
|
402 |
|
|
|
403 |
|
|
* PCI Hot Plug is untested and may cause the operating system
|
404 |
|
|
to stop responding.
|
405 |
|
|
* Luns that are not numbered contiguously starting with 0 might not
|
406 |
|
|
be automatically probed during system startup. This is a limitation
|
407 |
|
|
of the OS. Please contact your Linux vendor for instructions on
|
408 |
|
|
manually probing non-contiguous luns.
|
409 |
|
|
* Using the Driver Update Disk version of this package during OS
|
410 |
|
|
installation under RedHat might result in two versions of this
|
411 |
|
|
driver being installed into the system module directory. This
|
412 |
|
|
might cause problems with the /sbin/mkinitrd program and/or
|
413 |
|
|
other RPM packages that try to install system modules. The best
|
414 |
|
|
way to correct this once the system is running is to install
|
415 |
|
|
the latest RPM package version of this driver, available from
|
416 |
|
|
http://www.adaptec.com.
|
417 |
|
|
|
418 |
|
|
|
419 |
|
|
5. Adaptec Customer Support
|
420 |
|
|
|
421 |
|
|
A Technical Support Identification (TSID) Number is required for
|
422 |
|
|
Adaptec technical support.
|
423 |
|
|
- The 12-digit TSID can be found on the white barcode-type label
|
424 |
|
|
included inside the box with your product. The TSID helps us
|
425 |
|
|
provide more efficient service by accurately identifying your
|
426 |
|
|
product and support status.
|
427 |
|
|
|
428 |
|
|
Support Options
|
429 |
|
|
- Search the Adaptec Support Knowledgebase (ASK) at
|
430 |
|
|
http://ask.adaptec.com for articles, troubleshooting tips, and
|
431 |
|
|
frequently asked questions about your product.
|
432 |
|
|
- For support via Email, submit your question to Adaptec's
|
433 |
|
|
Technical Support Specialists at http://ask.adaptec.com/.
|
434 |
|
|
|
435 |
|
|
North America
|
436 |
|
|
- Visit our Web site at http://www.adaptec.com/.
|
437 |
|
|
- For information about Adaptec's support options, call
|
438 |
|
|
408-957-2550, 24 hours a day, 7 days a week.
|
439 |
|
|
- To speak with a Technical Support Specialist,
|
440 |
|
|
* For hardware products, call 408-934-7274,
|
441 |
|
|
Monday to Friday, 3:00 am to 5:00 pm, PDT.
|
442 |
|
|
* For RAID and Fibre Channel products, call 321-207-2000,
|
443 |
|
|
Monday to Friday, 3:00 am to 5:00 pm, PDT.
|
444 |
|
|
To expedite your service, have your computer with you.
|
445 |
|
|
- To order Adaptec products, including accessories and cables,
|
446 |
|
|
call 408-957-7274. To order cables online go to
|
447 |
|
|
http://www.adaptec.com/buy-cables/.
|
448 |
|
|
|
449 |
|
|
Europe
|
450 |
|
|
- Visit our Web site at http://www.adaptec-europe.com/.
|
451 |
|
|
- To speak with a Technical Support Specialist, call, or email,
|
452 |
|
|
* German: +49 89 4366 5522, Monday-Friday, 9:00-17:00 CET,
|
453 |
|
|
http://ask-de.adaptec.com/.
|
454 |
|
|
* French: +49 89 4366 5533, Monday-Friday, 9:00-17:00 CET,
|
455 |
|
|
http://ask-fr.adaptec.com/.
|
456 |
|
|
* English: +49 89 4366 5544, Monday-Friday, 9:00-17:00 GMT,
|
457 |
|
|
http://ask.adaptec.com/.
|
458 |
|
|
- You can order Adaptec cables online at
|
459 |
|
|
http://www.adaptec.com/buy-cables/.
|
460 |
|
|
|
461 |
|
|
Japan
|
462 |
|
|
- Visit our web site at http://www.adaptec.co.jp/.
|
463 |
|
|
- To speak with a Technical Support Specialist, call
|
464 |
|
|
+81 3 5308 6120, Monday-Friday, 9:00 a.m. to 12:00 p.m.,
|
465 |
|
|
1:00 p.m. to 6:00 p.m.
|
466 |
|
|
|
467 |
|
|
-------------------------------------------------------------------
|
468 |
|
|
/*
|
469 |
|
|
* Copyright (c) 2003 Adaptec Inc. 691 S. Milpitas Blvd., Milpitas CA 95035 USA.
|
470 |
|
|
* All rights reserved.
|
471 |
|
|
*
|
472 |
|
|
* You are permitted to redistribute, use and modify this README file in whole
|
473 |
|
|
* or in part in conjunction with redistribution of software governed by the
|
474 |
|
|
* General Public License, provided that the following conditions are met:
|
475 |
|
|
* 1. Redistributions of README file must retain the above copyright
|
476 |
|
|
* notice, this list of conditions, and the following disclaimer,
|
477 |
|
|
* without modification.
|
478 |
|
|
* 2. The name of the author may not be used to endorse or promote products
|
479 |
|
|
* derived from this software without specific prior written permission.
|
480 |
|
|
* 3. Modifications or new contributions must be attributed in a copyright
|
481 |
|
|
* notice identifying the author ("Contributor") and added below the
|
482 |
|
|
* original copyright notice. The copyright notice is for purposes of
|
483 |
|
|
* identifying contributors and should not be deemed as permission to alter
|
484 |
|
|
* the permissions given by Adaptec.
|
485 |
|
|
*
|
486 |
|
|
* THIS README FILE IS PROVIDED BY ADAPTEC AND CONTRIBUTORS ``AS IS'' AND
|
487 |
|
|
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY
|
488 |
|
|
* WARRANTIES OF NON-INFRINGEMENT OR THE IMPLIED WARRANTIES OF MERCHANTABILITY
|
489 |
|
|
* AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
|
490 |
|
|
* ADAPTEC OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
|
491 |
|
|
* SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
|
492 |
|
|
* TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
|
493 |
|
|
* PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
|
494 |
|
|
* LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
|
495 |
|
|
* NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS README
|
496 |
|
|
* FILE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
|
497 |
|
|
*/
|